Portal de Alcantarilla
www.portaldealcantarilla.com
More than a hundred employees of the Alcantarilla City Council telework from home with the aim of avoiding the spread and spread of Covid-19 among workers and citizens.
Since March 13, before the alarm state was established, the staff has been connected to their work environment from their home in order to carry out their tasks on a regular basis, both at the server and document manager levels through Gestiona, a platform that the City Council launched in March 2017 and that allows public employees to access all electronic documentation, process a document or sign it electronically from any internet-based computer or via smartphone or tablet, and which guarantees that the procedures they are entirely electronic, from the request to the moment of notification.
In addition, public employees hold virtual meetings.
The Mayor of Alcantarilla, Joaquín Buendía, stressed that "the municipal response of the different services we continue to maintain for all those needs that are vital for the citizen, despite the circumstances, but we have reorganized to guarantee the safety of employees and own citizens. "
In addition, he indicated that the majority of inquiries from citizens these days are related to social assistance, inquiries from businessmen due to uncertainty, doubts about whether certain displacements can be made and processing of documents (registration flyer, faith of life, etc.).
The City Council guarantees all the services provided to the citizen since the Electronic Office, https://alcantarilla.sedelectronica.es, is active to carry out any type of procedure, 24 hours a day.
Any citizen can access the Electronic Office, even without a digital certificate, through Cl @ ve, a system that provides a temporary access code.
The information telephone number is 968 898 200, and you can also consult the City Council website, www.alcantarilla.es.
The Department of Social Welfare offers care through the phones 968898065 and 968817777, from 8 to 15 hours, and in the mail ayuntamiento@ayto-alcantarilla.es.
From the Registry, and where possible, the documentation they request is being sent to citizens by email.
The City Council has 285 municipal employees, of whom more than a hundred, representing 36 percent, carry out telework, as well as another hundred municipal employees such as Local Police, Social Services and other vital services for the City Council's operation. they do in person.
In some areas such as Environment and Public Health, Local Development, General Secretariat, Urban Planning, Human Resources, Contracting, Modernization, Treasury and Intervention, between 80 and 100 percent of workers work from home.
Source: Ayuntamiento de Alcantarilla
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